Frequently Asked Questions

AllianceRx Walgreens Pharmacy (alliancerxwp.com) is a specialty and home delivery pharmacy that strives to provide exceptional care throughout a patient’s treatment journey with the medications they need every day. Formed in 2017, the company offers tools and resources for patients, providers and health plans to deliver the optimal health outcomes. The company is headquartered in Orlando, Fla. and its pharmacies are accredited by several national pharmacy accreditation services.

AllianceRx Walgreens Pharmacy (alliancerxwp.com) provides hope and care for better tomorrows to patients with rare diseases and chronic conditions by delivering medications from its specialty and home delivery pharmacies. Our advanced analytical capabilities, pharmacy expertise and technology solutions enable providers, pharmaceutical manufacturers and health plans to deliver optimal health outcomes. Through personalized care and clinical programs, along with access to the leading number of limited distribution drugs, patients can get back to what matters most. 

Home Delivery is a mail-delivery pharmacy service that (based on your health benefit) allows you to receive a 90-day supply of your maintenance medications delivered to your home. Maintenance medications are typically prescribed for the long-term treatment of chronic conditions such as cholesterol, high blood pressure, and birth control, etc.
Specialty Pharmacy provides specialized care and medications for treatment of chronic, complex or rare conditions. Such medications typically have special storage, temperature and handling requirements and require close monitoring and ongoing support. 

To confirm if AllianceRx Walgreens Pharmacy is an in-network pharmacy provider, contact your insurance benefit manager.

Yes, we offer educational materials in Spanish for conditions including Crohn's disease, cystic fibrosis, multiple sclerosis, psoriasis, and rheumatoid arthritis. Ask your Patient Care Advocate to have them mailed to you. You can also access on our website.

Online account access makes prescription management easy. You can refill prescriptions, check order status, and track shipments. Additionally, you can manage family prescriptions, make payments, and update your health information.

Getting started is even easier. Create an account now.

For further assistance, please contact the pharmacy care team.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

Your personal identifying information, such as your date of birth, is only used to confirm your identity and to make sure that the person requesting access is really you. This process helps to ensure that unauthorized individuals do not have access to your pharmacy records online.

Since AllianceRx Walgreens Pharmacy is wholly owned by Walgreens, we simplified online access, eliminating the need for multiple account credentials, allowing you to sign in with the same username and password on AllianceRxWP.com and Walgreens.com. Please note: you will not see the prescriptions you fill at Walgreens retail pharmacies on AllianceRxwp.com.

You do not need to create another account. Your credentials from Walgreens.com will be the same for Alliancerxwp.com

For further assistance, please contact the pharmacy.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

Prescriptions must be in an active state for online refills. Profiled prescriptions that are held/stored by the pharmacy are not visible online until they become active.

If the prescription card is not selectable, or has a status of Refill not available, it is not eligible for online refill. In that case, please contact the pharmacy for further assistance.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

Online prescription ordering is easy. Just sign in and select an option from the Manage Prescriptions drop down.

Your doctor can send us your new prescription in one of three ways:

• E-Prescribe: If your doctor is set up to send prescriptions through an electronic prescribing system, we are certified to accept them. This is the most popular method used by many doctor’s offices today.
• Fax: If your doctor is not set up with electronic prescribing, they can fax them to us.
• Mail: You or your prescriber can mail prescriptions to us with a completed new order form.

Here’s where they can find referral forms

Prescriptions must be in an active state for online refills. Profiled prescriptions that are held/stored by the pharmacy are not visible online until they become active.

For further assistance, please contact the pharmacy.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

If you have life-threatening symptoms such as difficulty breathing, call 911.

If you have questions or need further assistance regarding your medication/order, our pharmacy care team is there to help. Simply call the phone number printed on your prescription label or package/paperwork. Your questions may refer to how the package/order arrived, any adverse events experienced, quality concerns or any other matter related to your prescription/order. 

If you don’t have the pharmacy direct phone number available, you can always contact our pharmacy care teams using the toll-free numbers shown below.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

Yes, managing family prescriptions can be seamless with your online account. To add family members, simply sign in, select the Manage Prescriptions tab and click Add/manage Family.

Parents or guardians may no longer access their child's records once the child turns 18 unless the child (who is now a new adult) grants permission.  The parent or guardian can continue to manage the new adult’s account by sending an invitation to the new adult to become his/her Family Administrator.  If the new adult accepts the invitation, then the parent or guardian can continue to manage the new adult’s account as a Family Administrator.  If the new adult does not accept the invitation, the parent or guardian will no longer have access to the new adult’s records. Please note that if a new adult remains a beneficiary of a parent's or legal guardian's health insurance policy, the new adult should check with their insurer before making any changes.

Order status updates and tracking information are visible online. Simply sign in and click the Check Status tab at the top of the web page.

When requesting prescription refills online, an estimate of your cost is included in the summary review before submitting your order.

We’re committed to sourcing sustainable packaging materials whenever possible. Visit Medication Packaging Disposal to learn how to responsibly recycle and dispose of your packaging contents.

If you need to cancel an order, please contact the pharmacy as soon as possible.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please contact the pharmacy.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

You can update personal information such as home address and contact information, along with your username, password, and security question/answer associated to your online profile.

To make other updates to your personal or pharmacy profiles, please contact the pharmacy team.

Specialty Pharmacy – (855) 244-2555

Home Delivery Pharmacy – (877) 787-3047

When submitting refill requests online, you can easily make updates to your shipping addresses and payment method options. Simply click the edit links located on the review page before submitting your order.

You can actively manage your health information and update your medication list, health conditions, and drug allergies. To do so, sign in and click the Health History link from the Account Home page.

You can view your account balance and make payments online by clicking the Make a Payment within the Account Home page or Payment Online link located within the footer.

For online payments, we accept Visa, Mastercard, American Express and Discover credit/debit cards.

To confirm other acceptable forms of payment, please contact the pharmacy care team.

Call the phone number on your prescription bottle and our Patient Care team can assist you. Be sure to let us know as soon as possible to avoid a delay in getting your medication.

If you’re unsure who to contact, please call:

• Specialty Pharmacy: 855-244-2555
• Home Delivery Pharmacy: 877-787-3047