Five Things to Know About Patient Experience at AllianceRx Walgreens Pharmacy

Patient Experience Week – April 25-29, 2022 – is an annual event to celebrate healthcare staff, including specialty pharmacists, nurses, and pharmacy technicians, impacting the patient experience. 

Inspired by members of The Beryl Institute community, Patient Experience Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience every day.¹

At AllianceRx Walgreens Pharmacy, we strive to deliver a superior patient experience in everything we do. Here are five things to know about patient experience at AllianceRx Walgreens Pharmacy:

    • Personalized Pharmacy Care. Our Specialty360 therapy teams deliver the clinical expertise patients depend on when it comes to rare and complex conditions and the medications that treat them. Our dedicated team members provide personalized pharmacy care based on a patient’s condition. These teams work directly with our patients and their providers to monitor side effects and maintain adherence. Whether a patient is new to AllianceRx Walgreens Pharmacy or already familiar with our services, we customize each experience to meet their needs.

    • Convenience with a Human Touch. Our pharmacy staff provides high-touch service for enhanced patient management and better outcomes. And our patients have the option to interact with us on their terms. Whether they want to refill a prescription online or over the phone, our team members are available. We offer customized patient text and email notifications and online digital clinical assessments. We monitor every prescription order no matter how it’s ordered and contact the patient if and when necessary.

    • Patient Advocacy is Pivotal. We offer our patients a number of valuable resources to make their treatment journey easy and accessible, including partnerships with patient advocacy organizations. By supporting and advocating for our patients, we are delivering surround-sound, best-in-class pharmacy care that allows our patients to focus on what matters most. 

    • Dedicated Council Improving the Patient Experience. Our Patient Experience Continuous Improvement Council hosts conversations focused on bringing data and empathy together to offer enhanced training for our patient-facing teams. We also look at ways to improve patient communication, resources and self-service offerings. With representation from clinical to brand and marketing team to technology services, we work to offer stronger solutions for patient experience opportunities. 

    • Our Patients Are Family. We all know someone who takes a prescription drug. We treat each patient like a member of our own family. We offer empathy and solutions on every call and in every interaction. Our patients are priceless, and we want to offer the best experience so we can deliver on our purpose of providing hope and care for better tomorrows.

We think big picture by examining the people, processes, and technologies within the health ecosystem, and recognizing their impact to each patient. We exhibit unrivaled clinical expertise that positions us as a trusted ally beyond the patients to payers, providers, and pharmaceutical companies. We are the patient experience.

Sources:

¹ Patient Experience Week. (2022). The Beryl Institute. Retrieved April 20, 2022, from https://www.theberylinstitute.org/page/PXWEEK

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